Refund policy

Refund Policy

Thank you for your purchase! We want you to be completely satisfied with your shopping experience at Boxes of Dallas. This policy outlines the conditions under which you can return an item and receive a refund.

Eligibility for Refunds and Exchanges

• You can return most new, unopened items sold by Boxes of Dallas within 7 days of delivery for a full refund.
• Some exceptions may apply, such as:
  • Items that are damaged after purchase
  • Items that are not returned in their original packaging
  • Items that are specifically excluded from returns (list any specific exclusions here, if applicable)

Returning Your Items

To return an item, please follow these steps:

1. Contact our customer service team by email at sales@boxesofdallas.com.

Refunds

Once we receive your returned item and verify that it meets the conditions outlined above, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.

Shipping Costs

• You will be responsible for the cost of shipping the returned item.
• Original shipping costs will only be refunded if the return is due to a mistake on our part (e.g., incorrect item shipped).

Exchanges

• If you would like to exchange an item for a different size or color, please follow the same return process outlined above.
• Once we receive your returned item, we will ship the new item to you free of charge.

Contact Us

If you have any questions about our return policy, please contact us:

• Email: sales@boxesofdallas.com